Response Time
We aim to respond to all enquiries within 24 hours on working days.
Report a Problem
If you need to report a bug, safety concern, content issue, or account problem, please use our dedicated Report a Problem form. It's available without logging in, and you can track your report by email.
Billing & Premium
For questions about Premium purchases, payment issues, or refunds:
- Email [email protected] with your account email and a description of the issue
Schools & Institutions
If you represent a school, educational institution, or organisation interested in MinervaSpring, please contact [email protected] to discuss volume licensing, classroom integration, or partnership opportunities.
Legal & Regulatory Enquiries
For legal matters, data protection requests (including GDPR subject access requests), or regulatory enquiries, please write to [email protected].